Refund policy

Exchange Policy

All sales are final. We do not offer refunds — but we’re happy to help with an exchange.

24-hour exchange window

Exchange requests must be made within 24 hours of receiving your order. Requests made after 24 hours cannot be accepted.

Condition of items

Items must be unworn, unwashed, unaltered, with all tags attached and in original packaging. Items showing signs of wear, perfume, deodorant marks, or alterations will be declined.

Final sale

Sale, discounted, and made-to-order pieces are final sale and cannot be exchanged.

How to request an exchange

Message us on Instagram @MilaaanOfficial within 24 hours of delivery with your order number and reason. We’ll confirm eligibility and share return instructions.

Return shipping

Return shipping is the customer’s responsibility. Please use a tracked shipping method — we are not responsible for items lost in transit.

What you’ll receive

An exchange for another size of the same item, or store credit for the item’s value. If the new item costs more, you pay the difference; if it costs less, the remaining balance is issued as store credit.

Damaged, defective, or wrong item

If your item arrives damaged, defective, or incorrect, contact us within 24 hours with photos and we’ll arrange an exchange at no cost to you.

Processing time

Once we receive and inspect your item, exchanges are shipped within 5–7 business days.